How Mithali Café lifted festive repeat Orders by 37% with Ferbz — a specific, benefit-led headline
Mithali Café used Ferbz to turn Ganesh Chaturthi footfall into repeat business through automated WhatsApp journeys and streamlined billing.
01 — THE CHALLENGE
Before Ferbz, Mithali Café struggled to capture the surge of one‑time festive visitors and convert them into loyal customers.
Fragmented follow‑up
Staff manually noted phone numbers and relied on ad‑hoc messages, leading to missed opportunities after the festival.
Manual billing delays
Orders were entered on paper, causing slow receipt generation and no automated reminder for next visit.
Low engagement on WhatsApp
Without a structured broadcast tool, promotional messages had poor open and response rates.
02 — THE SOLUTION
Ferbz unified billing, appointments, and WhatsApp automation so the café could nurture every guest automatically.
Billing (New Sale)
Cashiers ring up Orders, auto‑generate shareable receipts and start a reminder clock for follow‑up.
Appointments
Customers book festive seating via a calendar; WhatsApp confirms instantly.
Automation
The owner described a “thank‑you and 10% off after 7 days” goal; Ferbz built a multi‑step WhatsApp journey.
Broadcasts
One‑off festive offers were sent in bulk with delivery and read stats.
The integrated workflow turned a one‑day spike into steady repeat traffic.
03 — THE RESULTS
37%
Increase in Repeat Orders
58%
Customer Engagement Rate
2.2x
More WhatsApp Responses
12
Hours Saved per Week
Ferbz gave us a simple way to stay in touch after Ganesh Chaturthi, and we’re seeing customers come back for every cup.
— Meera Desai
Owner, Mithali Café
Mithali Café is a neighborhood café in Udaipur serving fresh coffee, snacks, and festive treats.
- Industry
- Café
- Location
- Udaipur, India
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