How Rangoli Roast Café Cut Order No-Shows by 32% with Ferbz — a specific, benefit-led headline
Rangoli Roast Café used Ferbz to automate festive bookings and WhatsApp follow‑ups, slashing no‑shows during Ganesh Chaturthi.
01 — THE CHALLENGE
Before Ferbz, the café struggled with last‑minute cancellations and low attendance for its Ganesh Chaturthi celebration bookings, leading to wasted inventory and staff idle time.
Manual booking confirmations
Staff had to call each customer, causing delays and missed confirmations.
No automated reminders
Customers received no timely reminders, resulting in a 28% no‑show rate.
Limited insight on repeat visits
The owner could not track which customers returned after the festival.
02 — THE SOLUTION
Ferbz unified the café’s sales, appointments and messaging, letting the owner set up a festive workflow in plain English.
Appointments
Customers booked slots via an online calendar and got instant WhatsApp confirmations.
Automation
A multi‑step WhatsApp reminder journey was generated from a simple English goal.
Broadcasts
One‑off festive offers were sent to the entire customer list with delivery and read stats.
Retention analytics
The dashboard showed repeat‑visit rates and messaging effectiveness in real time.
The integrated workflow turned a chaotic festive period into a smooth, data‑driven operation.
03 — THE RESULTS
32%
Reduction in Order No-Shows
45%
Increase in Customer Engagement Rate
2.4x
More WhatsApp Responses
12
Hours Saved per Week
Ferbz gave us a reliable reminder system and real insight into who came back, turning our Ganesh Chaturthi rush into steady revenue.
— Amit Deshmukh
Owner, Rangoli Roast Café
Rangoli Roast Café is a neighborhood café in Ujjain serving specialty coffee and regional snacks.
- Industry
- Café
- Location
- Ujjain, India
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