How Riverstone Café Boosted WhatsApp Engagement by 46% with Ferbz — a specific, benefit-led headline
Riverstone Café used Ferbz to automate festive booking confirmations and follow‑ups, turning Ganesh Chaturthi footfall into repeat visits.
01 — THE CHALLENGE
Before Ferbz, Riverstone Café relied on manual phone calls and paper receipts, leading to missed confirmations and low post‑visit follow‑up response during the busy Ganesh Chaturthi weekend.
Unreliable appointment confirmations
Customers often forgot their reservation times, causing a 22% no‑show rate during festivals.
Fragmented customer data
Order histories and contact details were scattered across spreadsheets, making targeted messaging impossible.
Time‑intensive post‑visit outreach
Staff spent over 6 hours daily manually sending thank‑you messages and loyalty offers.
02 — THE SOLUTION
Ferbz unified billing, CRM, appointments, and automation on a single WhatsApp‑centric platform, letting Riverstone Café streamline the entire customer journey.
Billing (New Sale)
Staff ring up each Order, generate a shareable receipt and automatically start a reminder clock for follow‑up.
Appointments
Bookings are confirmed instantly via WhatsApp, reducing no‑shows by 18% during the festival.
Automation
A plain‑English goal—"thank guests and invite them back after Ganesh Chaturthi"—produced a multi‑step WhatsApp journey.
Broadcasts
One‑off festive offers were sent to all Customers with real‑time delivery and read stats.
The integrated workflow cut manual outreach time while keeping customers engaged on WhatsApp.
03 — THE RESULTS
46%
Increase in WhatsApp Engagement Rate
19%
Lift in Repeat Visits
5.8
Average Orders per Returning Customer
12
Hours Saved per Week
Ferbz turned a chaotic festival rush into a smooth, data‑driven experience—our customers love the WhatsApp reminders and we love the time we saved.
— Megan Harper
Owner, Riverstone Café
Riverstone Café is a neighborhood spot in Lakeside serving specialty coffee and Indian‑inspired pastries.
- Industry
- Café
- Location
- Lakeside, United States
Stop losing customers to forgetfulness.
Ferbz runs the reminders. You run the business. Free to start — no card needed.
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