How Mehta Electronics Increased Repeat Sales by 42% with Ferbz
See how a local electronics store automated customer engagement and built a more consistent repeat-sales engine with Ferbz.
01 — THE CHALLENGE
Mehta Electronics had a strong base of walk-in customers but struggled to bring them back consistently. Follow-ups were largely manual, which meant customers often disappeared after the initial purchase.
No consistent follow-ups
Customer conversations were handled manually, making it difficult to maintain communication after a purchase.
Low repeat purchases
Customers often returned only when they had a new immediate need.
Manual communication
Staff spent significant time sending WhatsApp messages and reminders by hand.
02 — THE SOLUTION
Ferbz gave Mehta Electronics a system for staying in touch with every customer without adding to the staff's daily workload — automating the follow-ups that used to fall through the cracks.
Customer Segmentation
Grouping customers by purchase history and interest so follow-ups stay relevant.
Automated WhatsApp Campaigns
Scheduled, personalised campaigns that reach customers without manual sending.
Smart Follow-ups
Reminders triggered automatically at the right interval for each customer.
Campaign Tracking
Open and reply rates surfaced automatically so staff know what's working.
Ferbz helped Mehta Electronics stay top-of-mind without adding more manual work.
03 — THE RESULTS
42%
Increase in Repeat Sales
68%
Customer Engagement Rate
2.5×
More WhatsApp Responses
20+
Hours Saved per Week
Ferbz has been a game changer for our business. The automated campaigns and follow-ups help us stay connected with our customers without extra effort.
— Raj Mehta
Owner, Mehta Electronics
Mehta Electronics is a local electronics retailer in Bengaluru offering consumer electronics and home appliances.
- Industry
- Electronics Retail
- Location
- Bengaluru, India
Stop losing customers to forgetfulness.
Ferbz runs the reminders. You run the business. Free to start — no card needed.
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