How Nirmal Health Pharmacy Cut Appointment No-Shows by 34% with Ferbz — a specific, benefit-led headline
Nirmal Health Pharmacy used Ferbz to automate appointment reminders and follow‑ups, slashing no‑show rates during the Ganesh Chaturthi rush.
01 — THE CHALLENGE
Before Ferbz, the pharmacy relied on manual phone calls and paper slips to confirm appointments, leading to frequent missed bookings especially during festive spikes.
Manual reminder process
Staff spent 2‑3 hours each morning calling patients, often missing numbers or getting no response.
Low patient engagement
WhatsApp messages were sent ad‑hoc, resulting in poor read rates and forgotten appointments.
Revenue leakage during festivals
Ganesh Chaturthi brought higher footfall, but no‑show rates rose to 28%, hurting sales.
02 — THE SOLUTION
Ferbz streamlined Nirmal Health’s workflow with automated WhatsApp journeys, integrated booking, and real‑time analytics.
Appointments
The calendar sent instant WhatsApp confirmations on booking, reducing manual calls.
Automation
A plain‑English goal (“remind patients 24 h before their slot”) generated a multi‑step reminder sequence.
Broadcasts
One‑off festive health‑tip broadcasts were scheduled with delivery and read stats.
Retention analytics
The dashboard tracked no‑show trends and messaging effectiveness across the festival period.
The automated reminder flow cut no‑shows without extra staff effort.
03 — THE RESULTS
34%
Reduction in Appointment No-Shows
58%
Increase in WhatsApp Read Rate
2.4x
More Patients Confirming via WhatsApp
12
Hours Saved per Week
Ferbz turned our chaotic festive rush into a smooth, automated process – we finally stopped chasing patients for confirmations.
— Arun Mehta
Owner, Nirmal Health Pharmacy
Nirmal Health Pharmacy is a neighborhood pharmacy in Varanasi offering medicines, health kits, and quick consultations.
- Industry
- Pharmacy
- Location
- Varanasi, India
Stop losing customers to forgetfulness.
Ferbz runs the reminders. You run the business. Free to start — no card needed.
14-DAY TRIAL · SETUP UNDER 30 MIN · CANCEL ANYTIME
MORE CASE STUDIES
Continue reading
Case Study
How Aarav Wellness Hub Cut No-Shows by 31% with Ferbz — a Ganesh Chaturthi boost
Read Case Study →
Case Study
How Saffron Sip Café Turned a Viral Post into 41.7% Boost in Referral Conversions with Ferbz — a specific, benefit-led headline
Read Case Study →
Case Study