How Sanjeevani Care Pharmacy Cut Appointment No-Shows by 31% with Ferbz — a specific, benefit-led headline
Sanjeevani Care Pharmacy used Ferbz to automate appointment confirmations and follow‑ups, slashing no‑shows during the Ganesh Chaturthi rush.
01 — THE CHALLENGE
Running a small neighbourhood pharmacy with a growing number of prescription refill appointments, Sanjeevani struggled with patients forgetting bookings, especially during the festive Ganesh Chaturthi surge.
High no‑show rate
Around 28% of scheduled appointments were missed, hurting repeat sales and medicine availability.
Manual reminders
Staff spent 2–3 hours daily calling patients, leading to errors and inconsistent messaging.
Limited insight
The owner had no clear view of how reminders impacted attendance or revenue.
02 — THE SOLUTION
Ferbz combined its Appointments, Automation, Broadcasts, and Retention analytics modules to create a fully automated WhatsApp reminder flow.
Appointments
Bookings were made via a calendar that sent an instant WhatsApp confirmation with a QR code for quick check‑in.
Automation
The owner described a goal to “reduce no‑shows during festivals,” and Ferbz generated a three‑step WhatsApp follow‑up journey.
Broadcasts
A pre‑festival broadcast reminded patients of upcoming slots and offered a one‑click reschedule link.
Retention analytics
The dashboard tracked attendance, revenue per appointment, and the lift in repeat‑visit rate.
Automated WhatsApp reminders cut missed appointments without adding staff workload.
03 — THE RESULTS
31%
Reduction in Appointment No-Shows
22%
Increase in Repeat Sales
3.4x
WhatsApp Response Rate
12
Hours Saved per Week
The automated WhatsApp flow let us focus on serving patients instead of chasing them, and the numbers speak for themselves.
— Neha Deshmukh
Owner, Sanjeevani Care Pharmacy
Sanjeevani Care Pharmacy is a neighbourhood pharmacy in Udaipur offering prescription refills, OTC medicines, and health advice.
- Industry
- Pharmacy
- Location
- Udaipur, India
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