How Sankalp Pharmacy Saved 12.5 Hours per Week on Follow‑up Work with Ferbz — a specific, benefit-led headline
Sankalp Pharmacy automated its patient follow‑up process with Ferbz, cutting manual outreach time dramatically.
01 — THE CHALLENGE
Running a small neighborhood pharmacy, Sankalp relied on handwritten notes and phone calls to remind patients about repeat prescriptions, leading to missed doses and long staff hours.
Manual follow‑up overload
Staff spent 15‑20 minutes per patient call, often repeating the same information.
Low repeat‑visit rate
Only 38% of patients returned for refills without a reminder.
No unified patient view
Customer history was scattered across paper logs and a basic POS system.
02 — THE SOLUTION
Ferbz unified billing, CRM, and WhatsApp automation so the pharmacy could send timely, personalized messages without manual effort.
Billing (New Sale)
Each sale generated a shareable receipt and automatically started the reminder clock.
Customer records (CRM)
All patient histories and contact details were stored in a single digital profile.
Automation
The owner described a “refill reminder” goal and Ferbz built a multi‑step WhatsApp journey.
Broadcasts
One‑off refill alerts were sent in bulk with delivery and read stats.
The pharmacy now reaches patients automatically, freeing staff to focus on in‑store service.
03 — THE RESULTS
12.5
Hours Saved per Week
46%
Increase in Repeat Visits
71%
WhatsApp Message Open Rate
3.2x
More WhatsApp Responses per Campaign
Ferbz turned a tedious phone‑call routine into an automated flow; my team finally has time to counsel patients instead of chasing them.
— Arun Mehta
Owner, Sankalp Pharmacy
Sankalp Pharmacy is a family‑run, appointment‑driven pharmacy serving the Ujjain community.
- Industry
- Pharmacy
- Location
- Ujjain, India
Stop losing customers to forgetfulness.
Ferbz runs the reminders. You run the business. Free to start — no card needed.
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