How Shakti Wellness Pharmacy Cut No-Shows by 28% with Ferbz — a specific, benefit-led headline
Shakti Wellness Pharmacy used Ferbz to automate appointment reminders and WhatsApp follow‑ups during Ganesh Chaturthi, slashing no‑shows and boosting footfall.
01 — THE CHALLENGE
Running a small neighbourhood pharmacy in Ujjain, Shakti Wellness struggled with missed appointment slots, especially during the Ganesh Chaturthi rush when patients booked in‑person consultations for chronic medication refills.
High no‑show rate
Around 32% of booked slots were empty, leading to lost revenue and inventory mismatches.
Manual follow‑up fatigue
Staff spent 3–4 hours daily calling patients to confirm visits, pulling them away from the counter.
Limited insight
The owner could not track which reminder method actually drove patients back.
02 — THE SOLUTION
Ferbz built a lightweight WhatsApp‑centric workflow that combined appointment booking, automated reminders, and post‑visit retention analytics.
Appointments
Patients booked slots via a calendar; Ferbz sent an instant WhatsApp confirmation with a QR‑code for quick check‑in.
Automation
The owner described a goal – “remind patients 24 h before their refill appointment and thank them after” – and Ferbz generated a multi‑step WhatsApp journey.
Broadcasts
A festive Ganesh Chaturthi broadcast promoted a limited‑time health‑check package, with delivery and read stats tracked in real time.
Retention analytics
Ferbz reported daily no‑show percentages and correlated them with reminder timing, letting the owner fine‑tune the workflow.
Automated WhatsApp reminders cut missed appointments without adding staff workload.
03 — THE RESULTS
28%
Reduction in No‑Shows
41%
Increase in Appointment Attendance
2.4x
WhatsApp Response Rate to Broadcast
12
Hours Saved per Week
Ferbz turned our chaotic Ganesh Chaturthi rush into a smooth, predictable flow – the reminder journey alone saved us hours and filled almost every slot.
— Maya Deshmukh
Owner, Shakti Wellness Pharmacy
Shakti Wellness Pharmacy is a family‑run, appointment‑based pharmacy serving Ujjain’s residential neighbourhood.
- Industry
- Pharmacy
- Location
- Ujjain, India
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