How Aarav Wellness Hub Cut No-Shows by 31% with Ferbz — a Ganesh Chaturthi boost
A small spa in Udaipur used Ferbz to streamline festive bookings and reduce missed appointments during Ganesh Chaturthi.
01 — THE CHALLENGE
Ahead of Ganesh Chaturthi, Aarav Wellness Hub struggled with a surge in bookings that often turned into no‑shows, hurting revenue and staff scheduling.
Manual booking confirmations
Clients received phone calls that were missed or delayed, leading to confusion about appointment times.
No automated reminders
Without timely reminders, the no‑show rate climbed to 28% during peak festive weeks.
Limited insight into repeat visits
The owner could not track which clients returned after their first booking, missing upsell opportunities.
02 — THE SOLUTION
Ferbz equipped Aarav Wellness Hub with a WhatsApp‑centric workflow that automated confirmations, reminders, and post‑visit follow‑ups.
Appointments
The calendar sent instant WhatsApp confirmations and auto‑generated reminder clocks after each Booking.
Automation
A plain‑English goal—"remind clients 24 hrs before their session and ask for feedback"—produced a multi‑step WhatsApp journey.
Broadcasts
One‑off festive offers were sent to all Clients with delivery and read stats visible in the dashboard.
Retention analytics
Revenue, repeat‑visit rate, and messaging effectiveness were tracked, highlighting a 22% lift in repeat bookings after the festival.
Automated WhatsApp flows turned a chaotic festive period into a smooth, revenue‑positive sprint.
03 — THE RESULTS
31%
Reduction in No-Shows
22%
Increase in Repeat‑Visit Rate
48%
Customer Engagement Rate
12
Hours Saved per Week
Ferbz gave us a reliable, WhatsApp‑based system that cut our no‑shows dramatically and kept our team focused on delivering great experiences.
— Mira Desai
Owner, Aarav Wellness Hub
Aarav Wellness Hub is a neighborhood spa offering massages, aromatherapy, and wellness consultations in Udaipur.
- Industry
- Spa
- Location
- Udaipur, India
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