How Radiant Oasis Spa Saved 12.5 Hours per Week with Ferbz — a Ganesh Chaturthi efficiency boost
Radiant Oasis Spa used Ferbz to automate festive WhatsApp journeys and streamline booking confirmations, freeing staff time during Ganesh Chaturthi.
01 — THE CHALLENGE
Before Ferbz, the spa relied on manual phone calls and paper receipts, leading to missed confirmations, frequent no‑shows, and staff spending hours on admin during the busy Ganesh Chaturthi period.
Manual confirmations
Booking confirmations were made by phone, causing delays and missed appointments.
No‑show tracking
Without automated reminders, the spa saw a 22% no‑show rate during festive weeks.
Limited client insight
Customer history was scattered across spreadsheets, making personalized follow‑ups difficult.
02 — THE SOLUTION
Ferbz introduced a unified workflow that combined WhatsApp confirmations, automated follow‑ups, and a single CRM view for each client.
Appointments
Bookings auto‑generated WhatsApp confirmations with calendar links.
Automation
Owners created a Ganesh Chaturthi journey that sent reminder, prep‑tip, and thank‑you messages.
Broadcasts
A one‑off festive broadcast promoted special packages and tracked delivery/read stats.
Retention analytics
The dashboard showed lift in repeat bookings and messaging effectiveness.
The integrated WhatsApp flow eliminated manual calls and cut admin time dramatically.
03 — THE RESULTS
12.5
Hours Saved per Week
31%
Reduction in No‑Shows
18%
Increase in Repeat Bookings
46%
Customer Engagement Rate
Ferbz turned weeks of back‑and‑forth calls into a few clicks, letting us focus on the treatments our clients love.
— Maya Patel
Owner, Radiant Oasis Spa
Radiant Oasis Spa offers a range of massage, facial, and wellness services in downtown Kelowna.
- Industry
- Spa
- Location
- Kelowna, Canada
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