How Sanskriti Wellness Hub lifted festive booking revenue by 34% with Ferbz — a Ganesh Chaturthi advantage
Sanskriti Wellness Hub used Ferbz to automate WhatsApp confirmations, run targeted festive broadcasts, and track repeat visits, turning Ganesh Chaturthi footfall into higher booking revenue.
01 — THE CHALLENGE
Before Ferbz, the boutique spa struggled with manual appointment handling, missed follow‑ups, and low repeat‑visit rates during the busy Ganesh Chaturthi period.
Manual bookings
Staff entered appointments on paper, leading to double‑bookings and delayed confirmations.
Low post‑visit engagement
Clients received no automated reminders, causing a 22% no‑show rate for festive slots.
No insight on repeat business
Without analytics, the owner could not measure how many clients returned after their first booking.
02 — THE SOLUTION
Ferbz streamlined the end‑to‑end client journey with WhatsApp‑based tools that fit the spa’s small‑team workflow.
Appointments
The booking calendar sent automatic WhatsApp confirmations and added each Booking to the client’s CRM profile.
Automation
A plain‑English goal—"remind clients 24 hrs before their session and invite them for a post‑session massage"—generated a multi‑step WhatsApp follow‑up journey.
Broadcasts
A festive “Ganesh Chaturthi Wellness Offer” broadcast reached 1,200 Clients with delivery and read stats.
Retention analytics
The dashboard showed a 31% rise in repeat bookings and measured messaging effectiveness.
The integrated WhatsApp flow turned manual work into a repeatable, data‑driven process.
03 — THE RESULTS
34%
Increase in Festive Booking Revenue
31%
Rise in Repeat Bookings
2.4x
WhatsApp Response Rate
12
Hours Saved per Week
Ferbz gave us a simple WhatsApp system that not only cut our admin time but also kept clients coming back during the festival rush.
— Maya Desai
Owner, Sanskriti Wellness Hub
Sanskriti Wellness Hub is a boutique spa and wellness centre offering personalized therapies in Ujjain.
- Industry
- Spa
- Location
- Ujjain, India
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