How Serenity Springs Wellness Saved 12 Hours per Week with Ferbz — a Ganesh Chaturthi advantage
Serenity Springs Wellness used Ferbz to automate festive booking confirmations and follow‑ups, freeing staff time during the Ganesh Chaturthi rush.
01 — THE CHALLENGE
Running a boutique spa and wellness centre, Serenity Springs struggled with manual booking confirmations and frequent no‑shows during the busy Ganesh Chaturthi period.
Manual confirmations
Staff spent 30‑40 minutes each day texting clients individually to confirm appointments.
High no‑show rate
Around 22% of festive bookings were missed, hurting revenue and therapist schedules.
Fragmented client data
Customer histories were scattered across paper logs and a basic POS, making personalized follow‑ups difficult.
02 — THE SOLUTION
Ferbz unified Serenity Springs’ operations with a WhatsApp‑based workflow that automated confirmations, reminders, and post‑visit outreach.
Appointments
Clients booked online and received instant WhatsApp confirmation via the official Business API.
Automation
Ferbz generated a multi‑step reminder journey that sent a 24‑hour and a 2‑hour reminder before each booking.
Broadcasts
A festive “Ganesh Chaturthi Wellness Offer” broadcast reached 1,200 clients with delivery and read stats.
Retention analytics
The dashboard tracked repeat‑visit rates and the impact of WhatsApp follow‑ups on revenue.
The automated WhatsApp flow eliminated manual texting and cut no‑shows while giving staff back valuable time.
03 — THE RESULTS
12
Hours Saved per Week
28%
Reduction in No‑Shows
34%
Increase in Festive Booking Revenue
71%
WhatsApp Message Read Rate
Ferbz turned what used to be a chaotic, manual process into a smooth, automated flow – we finally have time to focus on the client experience.
— Megan Collins
Owner, Serenity Springs Wellness
Serenity Springs Wellness is a boutique spa and wellness centre offering massage, facial, and holistic therapies in Riverton.
- Industry
- Spa
- Location
- Riverton, United States
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