Track recovered follow-ups over time
Recovered follow-ups are the most direct measure of Ferbz's impact on your revenue. This guide explains how to read and act on the recovered follow-up data.
Go to Analytics → Recovered Follow-ups
Click Analytics, then select 'Recovered Follow-ups' from the sub-tabs.
Understand the definition
A follow-up is counted as recovered when a customer who was sent a reminder came in within 7 days of that reminder. This is a conservative definition that excludes customers who would have come in anyway.
See the monthly total
The top card shows total recovered follow-ups this month and the estimated revenue value (total recovered × average basket size for your business).
Drill down by medicine
The table below breaks recovered follow-ups by medicine. Medicines with low recovery rates (many reminders, few visits) may have incorrect intervals — the reminder is firing at the wrong time.
Export for review
Click 'Export CSV' to download a full list of recovered follow-ups with customer name, medicine, reminder date, and visit date. Useful for monthly team reviews.
PRO TIP
Share the monthly recovered follow-up total with your staff. Seeing the number of customers brought back by their follow-up work is a powerful motivator.
Still need help? Contact our support team — we typically respond within 2 hours.