Are You Losing Sales Due to Missed Refills?
Boost sales with Ferbz's automated WhatsApp refill reminders
Imagine you're the owner of a small pharmacy in a bustling Tier 2 city in India. Your day starts early, with a stream of customers coming in to purchase medicines and other health-related products. You take pride in your business, ensuring that every customer leaves satisfied with their purchase. However, despite your best efforts, you notice that some of your chronic-care patients aren't returning for their prescription refills on time. This not only affects their health but also hurts your business, as missed refills translate to lost sales. Let's consider some numbers: assume you have 100 chronic-care patients, and each patient is supposed to refill their prescription every month. If 20% of these patients miss their refills, that's 20 patients who aren't returning to your pharmacy every month. If the average refill value is ₹500, you're losing ₹10,000 in sales every month. Over a year, this adds up to ₹120,000 in lost revenue. Moreover, you also have to consider the time and effort spent on manually tracking and reminding patients about their refills. This can be a tedious and time-consuming process, taking away from the time you could spend on more critical aspects of your business.
As a pharmacy owner, you understand the importance of refills in ensuring patient adherence to their medication regimen. Missed refills can lead to poor health outcomes, which can ultimately affect your reputation and credibility as a pharmacy. Furthermore, the GST regulations in India require pharmacies to maintain accurate records of sales and purchases, which can be challenging when dealing with missed refills. For instance, if a patient misses a refill, you may need to issue a credit note or adjust your GST returns, which can be a complex and time-consuming process.
How Pharmacy Owners Manage This Today
So, how do pharmacy owners currently manage refill reminders? Here are some common practices:
- Manual reminders: Many pharmacy owners rely on manual reminders, such as calling or texting patients to remind them about their refills. This can be a time-consuming process, especially if you have a large number of patients.
- Excel sheets: Some pharmacy owners use Excel sheets to track patient refills and send reminders. While this can be an effective way to manage refills, it can also be prone to errors and may not be scalable.
- WhatsApp groups: Some pharmacy owners create WhatsApp groups for patients and send reminders through these groups. However, this can be challenging to manage, especially if you have multiple groups and patients.
- Paper registers: Some pharmacy owners still use paper registers to track patient refills. While this can be a simple and low-cost solution, it can also be prone to errors and may not be efficient.
- Phone calls: Some pharmacy owners rely on phone calls to remind patients about their refills. While this can be an effective way to connect with patients, it can also be time-consuming and may not be scalable.
It's worth noting that the GST regulations in India require pharmacies to maintain accurate records of sales and purchases. For instance, pharmacies with a turnover above ₹40 lakhs are required to have a GSTIN, and they must file their GST returns on a monthly basis. The HSN code for medicaments is 3004, and most medicines are subject to a 12% GST rate. However, essential medicines like insulin and oral rehydration salts are exempt from GST. As a pharmacy owner, it's essential to understand these regulations and ensure that you're complying with them.
How Ferbz Solves This
Ferbz offers a simple and effective solution to the problem of missed refills. The WhatsApp refill reminder feature allows you to automatically send reminders to patients when their prescriptions are due. This feature replaces the need for manual reminders, Excel sheets, and paper registers, saving you time and reducing the likelihood of errors. With Ferbz, you can set up refill reminders for chronic-care patients, such as those with diabetes, hypertension, or thyroid conditions. The system will automatically send reminders to patients via WhatsApp, ensuring that they don't miss their refills. This can help you recover the lost sales we discussed earlier, which can add up to ₹120,000 per year. Additionally, Ferbz's GST-compliant billing feature ensures that you're maintaining accurate records of sales and purchases, which can help you comply with GST regulations.
Frequently Asked Questions
To set up WhatsApp refill reminders, you'll need to create a patient database in Ferbz and configure the refill reminder settings. This can be done in a few simple steps, and our support team is available to assist you if you need any help. Once you've set up the reminders, Ferbz will automatically send reminders to patients via WhatsApp. You can also customize the reminder messages to suit your needs.
Get Started with Ferbz
If you're interested in learning more about Ferbz and how it can help your pharmacy, we invite you to sign up for a free trial. You can access the trial by visiting https://dashboard.ferbz.com/. Our team is also available to answer any questions you may have, and you can contact us at support@ferbz.com. With Ferbz, you can streamline your pharmacy operations, improve patient adherence, and increase sales. Don't miss out on this opportunity to take your pharmacy to the next level – sign up for Ferbz today!
Stop doing billing manually.
Let Ferbz handle it.
WhatsApp refill reminders, bulk GST invoicing, expiry tracking, and purchase order management — all in one app designed for Indian pharmacy owners.
No credit card required · Works on mobile · Supports multiple branches