Set follow-up intervals per medicine
The follow-up interval tells Ferbz when to send the next reminder. Getting this right determines whether reminders arrive at the right moment or too early / too late.
Understand what an interval means
If you set an interval of 28 days and the customer last bought medicine on June 1st, Ferbz will send a reminder on June 29th at 9:00 AM.
Set the interval when adding a medicine
In the customer record, each medicine has an Interval (days) field. Type the number directly or use the preset buttons: 7, 14, 28, 30, 60, 90.
Set a default interval per medicine in the catalog
Go to Settings → Medicine Catalog. Find or add the medicine and set a default interval. This applies automatically when that medicine is added to any customer — saving time for common drugs.
Override the interval for a specific customer
On the customer record, click the interval number next to a medicine to edit it. Some customers take a higher or lower dose than standard — their interval should reflect their actual buying pattern.
Adjust based on purchase history
If a customer consistently picks up medicine 5 days early or 5 days late, update the interval to match their real pattern. More accurate intervals = fewer wasted reminders.
PRO TIP
For customers with variable intervals (e.g. sometimes 28 days, sometimes 35 days), use the average. You can always send a manual reminder if needed.
Still need help? Contact our support team — we typically respond within 2 hours.