Are You Losing Revenue from Missed Refills?

So, how do pharmacy owners like you handle the problem of missed refills today? Here are some common strategies:

1. Manual reminders: You or your staff may manually call or message patients to remind them about their refills. This can be a time-consuming process, especially if you have a large patient base.
2. Paper registers: You may use paper registers to keep track of patient prescriptions and refills. However, this method can be prone to errors and can be difficult to manage, especially if you have multiple staff members accessing the registers.
3. Excel spreadsheets: You may use Excel spreadsheets to track patient prescriptions and refills. This method can be more efficient than paper registers, but it still requires manual data entry and can be prone to errors.
4. WhatsApp groups: You may create WhatsApp groups for patients with specific conditions, such as diabetes or hypertension, and send reminders to the group. However, this method can be cumbersome to manage, especially if you have multiple groups.
5. Phone calls: You may make phone calls to patients to remind them about their refills. However, this method can be time-consuming and may not be effective, especially if patients don't answer their phones or don't respond to voicemails.

Despite these efforts, manual methods have limitations. They can be time-consuming, prone to errors, and may not be effective in reaching all patients. Moreover, with the Goods and Services Tax (GST) regulations in place, pharmacies need to ensure that they are complying with all the requirements, including issuing tax invoices and filing GST returns. For example, pharmacies with a turnover above ₹40 lakhs need to have a GSTIN and file GST returns every month.