Mark a customer as returned
Marking a customer as returned tells Ferbz they have visited. The next reminder cycle is scheduled automatically from that moment.
Find the customer in the queue
Open the Daily Queue and click the customer's name, or search for them in the Customers list.
Click 'Mark as returned'
Inside the customer record, click the green 'Mark as returned' button. The status changes from Due / Overdue to Recently returned.
Confirm the follow-up date
A popup asks to confirm today's date as the follow-up date. If the customer actually collected medicine yesterday, adjust the date before confirming.
The next reminder is scheduled
Ferbz calculates the next due date (today's date + interval) and schedules the next reminder automatically. No further action needed.
View the scheduled reminder
The customer record now shows 'Next reminder: [date]' at the top. You can see this reminder in the Upcoming section of the Daily Queue.
PRO TIP
You can also log a new sale (medicine + quantity) at the same time as marking as returned — this is the recommended workflow for counter staff.
Still need help? Contact our support team — we typically respond within 2 hours.