Customise reminder message templates
Ferbz includes default reminder templates in Hindi and English (Pro plan adds Marathi, Telugu, and Kannada). You can customise the text to match your business's tone.
Go to Settings → Message Templates
Click Settings in the sidebar, then Message Templates. You will see one template per language.
Understand the variable placeholders
Templates use placeholders that are replaced with real customer data before sending: {Name} = customer's name, {Medicine} = medicine name, {PharmacyName} = your business name, {NextDate} = formatted follow-up date.
Edit the template text
Click 'Edit' next to any template. Change the message text. Keep it under 160 characters for best readability on a phone screen. Click 'Save'.
Preview the message
Click 'Preview' to see how the message will look for a sample customer. The placeholders are filled in with example data.
Test before going live
Click 'Send test message to myself' to receive the template on your own WhatsApp. Check that it reads naturally and the business name appears correctly.
PRO TIP
Keep reminders under 3 sentences. Longer messages get lower open and reply rates. The default templates are tested across hundreds of businesses — edit only if you have a specific reason.
Still need help? Contact our support team — we typically respond within 2 hours.