Send your first follow-up reminder
Once your WhatsApp is connected and you have at least one customer added, sending a reminder takes under a minute.
Go to Daily Queue
Click 'Daily Queue' in the left sidebar. If you added customers with a past follow-up date or a 0-day interval, they will appear here.
Find a customer who is due
Due customers have an amber 'Due today' badge. Overdue customers have a red badge. Click any customer to open their record.
Click 'Send reminder now'
Inside the customer record, click the 'Send reminder now' button. The message is dispatched immediately to the customer's WhatsApp number.
Check delivery status
The status changes from Sending → Sent → Delivered as WhatsApp confirms receipt. Delivered means the message arrived on the customer's phone.
The next reminder is scheduled automatically
After you mark the customer as returned (when they visit), Ferbz calculates the next due date and schedules the next reminder — no action needed.
PRO TIP
You do not need to send reminders manually every day. The automated queue fires at 9 AM and sends all due messages without any action from you.
Still need help? Contact our support team — we typically respond within 2 hours.